Shipping Policy

Shipping Policy | Domestic + International | SECONDLEFT

SHIPPING (please note, this excludes 'pre sale' items, please view 'pre sale updates' page for all information)

LAUNCH & SALES SHIPPING; We ship from our warehouse Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during product launches and sales (including Black Friday), processing and shipping times may be delayed. Rest assured, our dedicated team are working to get your order dispatched at the earliest convenience.

AUSTRALIA

  • $9.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas) 
  • $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $85.00
  • FREE STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $85.00 

NEW ZEALAND – We are unable to ship to PO boxes 

  • $15NZD EXPRESS SHIPPING (2-5 Business days after dispatch from warehouse).  Free express shipping for orders over $220NZD.
  • $5NZD STANDARD SHIPPING (4-6 Business days after dispatch from warehouse). Free standard shipping for orders over $120NZD.

UK - We are unable to ship to PO boxes

  • £10.95GBP EXPRESS (4-6 Business days after dispatch from warehouse). Free express shipping for orders over £99GBP.
  • £5.95GBP STANDARD (6-9 Business days after dispatch from warehouse).  Free standard shipping for orders over  £55GBP.
USA - We are unable to ship to PO boxes and military addresses
  • $15USD EXPRESS (4-6 Business days after dispatch from warehouse). Free express shipping for orders over $99USD.
  • $8USD STANDARD (6-9 Business days after dispatch from warehouse).  Free standard shipping for orders over $65USD.
CANADA - We are unable to ship to PO boxes and military addresses
  • $20CAD EXPRESS (4-6 Business days after dispatch from warehouse).  Free express shipping for orders over $150CAD.
  • $10CAD STANDARD (6-9 Business days after dispatch from warehouse).  Free standard shipping for orders over $99CAD.

REST OF THE WORLD – We are unable to ship to PO boxes

  • $20AUD EXPRESS (4-6 Business days after dispatch from warehouse).  Free express shipping for orders over $200AUD.
  • $12AUD STANDARD (6-9 Business days after dispatch from warehouse).  Free standard shipping for orders over $110AUD.

DUTIES & TAXES; Orders outside of Australia are shipped on a Delivery Duty Paid (DDP) basis, allowing customers to pay for additional duties & taxes at checkout. DDP is calculated using delivery location and the value of the order. DDP is added to the cost of your order at checkout, however SECONDLEFT has no control over any additional duties & taxes upon import. Please note, SECONDLEFT cannot cover the cost of duties & taxes. For more information please contact your local customs office.

SHIPPING PROCESS; SECONDLEFT will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).

PLEASE NOTE;

  • SECONDLEFT will provide you with a tracking number via email once your order is shipped (this can take up to 24 hours to update).
  • Shipping timeframes do not include processing & dispatch times. Dispatch times are typically 1-3 business days, however this can fluctuate during launch or promotional periods.
  • SECONDLEFT cannot be held responsible for the service by our courier partners, including any delays or damage to your package.
  • SECONDLEFT are unable to modify processed orders, this applies to both in stock or pre-sale items.
  • If your order is returned to sender, a shipping cost of $10 will be required to re-ship.