Shipping Policy

Shipping Policy | Domestic + International | SECONDLEFT

SHIPPING (please note, this excludes 'pre sale' items, please view 'pre sale updates' page for all information)

LAUNCH & SALES SHIPPING; We ship from our warehouse Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during product launches and sales (including Black Friday), processing and shipping times may be delayed. Rest assured, our dedicated team are working to get your order dispatched at the earliest convenience.

AUSTRALIA

  • $9.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas) 
  • $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $85.00
  • FREE STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $85.00 

NEW ZEALAND – We are unable to ship to PO boxes 

  • $5NZD STANDARD SHIPPING (12-21 Business days after dispatch from warehouse)
  • $20NZD EXPRESS DHL (2-4 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $150NZD

UK - We are unable to ship to PO boxes

  • £10.95GBP AUSPOST EXPRESS (4-6 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over £99GBP
  • £5.95GBP AUSPOST STANDARD (4-6 Business days after dispatch from warehouse)
  • FREE STANDARD SHIPPING for orders over £55GBP
  • £15.95GBP EXPRESS DHL (2-4 Business days after dispatch from warehouse)

USA - We are unable to ship to PO boxes and military addresses

  • $15USD AUSPOST EXPRESS (4-6 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $99USD
  • $8USD AUSPOST STANDARD (4-6 Business days after dispatch from warehouse)
  • FREE STANDARD SHIPPING for orders over $65USD
  • $20USD EXPRESS DHL (2-4 Business days after dispatch from warehouse)
CANADA - We are unable to ship to PO boxes and military addresses
  • $20CAD AUSPOST EXPRESS (4-6 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $150CAD
  • $10CAD AUSPOST STANDARD (4-6 Business days after dispatch from warehouse)
  • FREE STANDARD SHIPPING for orders over $99CAD
  • $30CAD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
EUROPE - We are unable to ship to PO boxes
  • €15EUR EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over €100EUR

UAE - We are unable to ship to PO boxes

  • 55DHS EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over 400DHS

SINGAPORE – We are unable to ship to PO boxes

  • $20SGD AUSPOST EXPRESS (4-6 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $150SGD
  • $10SGD AUSPOST STANDARD (4-6 Business days after dispatch from warehouse)
  • FREE STANDARD SHIPPING for orders over $99SGD
  • $20SGD EXPRESS DHL (3-5 Business days after dispatch from warehouse
HONG KONG – We are unable to ship to PO boxes
  • $120HKD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $900SKD

TAIWAN – We are unable to ship to PO boxes

  • $500TWD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $3500TWD

JAPAN – We are unable to ship to PO boxes

  • ¥2000 EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over ¥15000

SOUTH KOREA – We are unable to ship to PO boxes

  • ₩20000KRW EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over ₩150000KRW

REST OF THE WORLD – We are unable to ship to PO boxes

  • $19.95AUD INTERNATIONAL EXPRESS DHL (3-5 Business days after dispatch from warehouse) – Additional duties & taxes payable by customer.
  • FREE EXPRESS SHIPPING - ORDERS OVER $150AUD (VIA DHL) - Additional duties & taxes payable by customer.

DUTIES & TAXES; Orders outside of Australia are shipped on a Delivery Duty Paid (DDP) basis, allowing customers to pay for additional duties & taxes at checkout. DDP is calculated using delivery location and the value of the order. DDP is added to the cost of your order at checkout, however SECONDLEFT has no control over any additional duties & taxes upon import. Please note, SECONDLEFT cannot cover the cost of duties & taxes. For more information please contact your local customs office.

SHIPPING PROCESS; SECONDLEFT will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).

PLEASE NOTE;

  • SECONDLEFT will provide you with a tracking number via email once your order is shipped (this can take up to 24 hours to update).
  • Shipping timeframes do not include processing & dispatch times. Dispatch times are typically 1-3 business days, however this can fluctuate during launch or promotional periods.
  • SECONDLEFT cannot be held responsible for the service by our courier partners, including any delays or damage to your package.
  • SECONDLEFT are unable to modify processed orders, this applies to both in stock or pre-sale items.
  • If your order is returned to sender, a shipping cost of $10 will be required to re-ship.